An Interview with the new Westin Hotel Manager, Ko van den Hil
We interview our new Westin Hotel Manager and a Complex Manager for Finance & Systems.
What was your last position before you joined us? I was Complex Director of Finance Westin-Sheraton Real de Faula Golf Resort & Spa – Costa Blanca Spain.
Why did you move to Dubai? Dubai is showing an enormous growth in the hospitality industry. There are numerous interesting hotel developments here. The level of service, the facilities, the innovations and the business growth make Dubai a fantastic area for hoteliers. Also the fact that Dubai is a good place for young families, made the choice easy.
What challenges face you as the GM of a new hotel in Dubai?
Recruitment has become a serious issue. Finding the right people is only step one. Afterwards we have to make them familiar with the Westin Standards and level of service we are looking for. Training will be of the utmost importance. Introduction of a new brand with all its specific standards is challenging.
Why do you think Westin will be welcomed to Dubai?
Westin is a new brand name to Dubai. It will draw a lot of attention and will provide increased exposure for Dubai, so we can all benefit. Westin will offer the traditional superb service levels and facilities, but with the typical Westin twist. Much attention will be given to the core values: personal, instinctive and renewal. Guests will experience the typical Westin style Heavenly Bed, and, with the focus on unwinding, relaxation and elevating your senses, the guests will have a unsurpassed experience. On top of that, the Westin Dubai will offer a state-of- the art conference centre to accommodate the Dubai corporate world.
What are the fundamental differences that draw apart Le Meridien and Westin?
Westin is a very innovative brand. Think of Heavenly Bed, Heavenly Crib, Westin Unwind, Sensory welcome. LeMeridien is a very sophisticated, almost more European brand, with a larger diversity in their hotels.
Is it unusual to have 2 hotel brands in the same geographical location?
It sounds a bit unusual to have two hotels on one resort, but in the case of Mina Seyahi Resort the two hotels will complement each other. Combined the two hotels will have 1200 meter of private beach with the largest swimming pool in Dubai. A large variety of restaurants and bars will be at the disposal of the guests. I think LeMeridien and Westin will benefit from each other.
When do you expect to open?
We are aiming to open around December 15, 2007.
What are the current levels of interest int terms of leisure and corporate bookings?
At this point of time, we are only accepting group bookings. There is, however, a strong interest from the tour operators for this exciting new hotel. MICE business will certainly be targeted and we expect a large number of corporate bookings, especially driven by the conference centre.
Are your family with you.How do you like Dubai?
My family has moved with me to Dubai. I have two young children,Max of 4 years and Lauren of 3 years old. We find Dubai a very exciting place to live. It is busy, vibrant and the level of energy the place has is enormous.